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Prüfe sie besonders bei verteilten Teams sorgfältig.",[466,583,585],{"id":584},"ausnahmen-overrides","Ausnahmen (Overrides)",[444,587,588,589,592,593,596,597,600],{},"Für einzelne Tage kannst du zusätzlich ",[448,590,591],{},"Ausnahmen"," definieren -- etwa Feiertage oder Sonderbereitschaften. Eine Ausnahme gilt für ein bestimmtes ",[448,594,595],{},"Datum"," und hat ",[448,598,599],{},"Vorrang"," vor den wöchentlichen Fenstern.",[444,602,603],{},"Zwei Varianten sind möglich:",[520,605,606,612],{},[523,607,608,611],{},[448,609,610],{},"Frei \u002F inaktiv"," -- an diesem Tag gilt keine Bereitschaft (z.B. Feiertag), auch wenn ein reguläres Fenster greifen würde",[523,613,614,617],{},[448,615,616],{},"Aktiv mit eigener Zeit"," -- an diesem Tag gilt eine abweichende Bereitschaftszeit (optional mit eigener Start- und Endzeit; ohne Zeitangabe den ganzen Tag)",[444,619,620],{},"So passt du einzelne Tage an, ohne den wöchentlichen Plan zu ändern.",[466,622,624],{"id":623},"standard-betriebszeit","Standard-Betriebszeit",[444,626,627,628,631],{},"Eine als ",[448,629,630],{},"Standard"," markierte Betriebszeit wird automatisch verwendet, wenn ein Service keine eigene zugewiesen hat. So brauchst du nicht jeden Service einzeln zu konfigurieren.",[466,633,635],{"id":634},"betriebszeit-einem-service-zuweisen","Betriebszeit einem Service zuweisen",[444,637,638,639,642],{},"Betriebszeiten greifen nur bei Services mit ",[448,640,641],{},"dynamischer Dringlichkeit",":",[544,644,645,651,661,668],{},[523,646,647,648],{},"Öffne den Service und seine ",[448,649,650],{},"Einstellungen",[523,652,653,654,657,658],{},"Setze die ",[448,655,656],{},"Dringlichkeit"," auf ",[448,659,660],{},"Dynamisch",[523,662,663,664,667],{},"Wähle optional eine bestimmte ",[448,665,666],{},"Betriebszeit"," -- ohne Auswahl gilt die Standard-Betriebszeit",[523,669,574],{},[458,671,673],{"title":672,"type":461},"Feste Dringlichkeit",[444,674,675,676,498,678,680,681,491],{},"Steht die Dringlichkeit eines Service fest auf ",[448,677,497],{},[448,679,501],{},", wird keine Betriebszeit ausgewertet -- der Service ist dann immer entsprechend dringend. Ist bei dynamischer Dringlichkeit keine Betriebszeit vorhanden, gilt sicherheitshalber ",[448,682,497],{},[466,684,686],{"id":685},"zusammenspiel-mit-eskalationsrichtlinien","Zusammenspiel mit Eskalationsrichtlinien",[444,688,689,690,692],{},"Betriebszeiten und ",[504,691,200],{"href":201}," ergänzen sich:",[520,694,695,706],{},[523,696,697,698,701,702,705],{},"Die ",[448,699,700],{},"Eskalationsrichtlinie"," bestimmt, ",[448,703,704],{},"wer"," in welcher Reihenfolge alarmiert wird.",[523,707,697,708,701,710,713],{},[448,709,666],{},[448,711,712],{},"wie dringend"," der Incident ist -- und damit, welche persönliche Benachrichtigungskette bei den Zielpersonen greift.",[444,715,716,717,719],{},"So wird dieselbe Richtlinie tagsüber lauter (dringend, z.B. per Anruf) und nachts leiser (weniger dringend, z.B. nur E-Mail) zugestellt -- je nach den ",[504,718,506],{"href":378}," der Empfänger.",[466,721,723],{"id":722},"weiterführende-themen","Weiterführende Themen",[520,725,726,731,736],{},[523,727,728,730],{},[504,729,200],{"href":201}," -- Wer wann alarmiert wird",[523,732,733,735],{},[504,734,377],{"href":378}," -- Ruhezeiten und persönliche Benachrichtigungsketten je Dringlichkeit",[523,737,738,740],{},[504,739,204],{"href":205}," -- Wie die Eskalation im Ernstfall abläuft\n\n",{"title":742,"searchDepth":743,"depth":743,"links":744},"",3,[745,747,748,749,750,751,752],{"id":468,"depth":746,"text":469},2,{"id":510,"depth":746,"text":511},{"id":584,"depth":746,"text":585},{"id":623,"depth":746,"text":624},{"id":634,"depth":746,"text":635},{"id":685,"depth":746,"text":686},{"id":722,"depth":746,"text":723},"Definiere Bereitschaftsfenster (On-Call) mit wöchentlichen Zeitfenstern und Ausnahmen -- und steuere, wann ein Incident als dringend gilt.","md",{},null,{"title":208,"description":753},"kJnFXQ79TAi5Bv4LMyYsFkFm-vTP1XHpPL9OFAvJeGA",1784953292900]