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Fragen","\u002Ffaq\u002Fgeneral","13.faq\u002F01.general",{"title":315,"path":316,"stem":317},"Häufige Fragen zum Monitoring","\u002Ffaq\u002Fmonitoring-faq","13.faq\u002F02.monitoring-faq",{"title":319,"path":320,"stem":321},"Häufige Fragen zur Abrechnung","\u002Ffaq\u002Fbilling-faq","13.faq\u002F03.billing-faq",{"title":323,"path":324,"stem":325},"Fehlerbehebung","\u002Ffaq\u002Ftroubleshooting","13.faq\u002F04.troubleshooting",{"id":327,"title":323,"body":328,"description":816,"extension":817,"meta":818,"navigation":819,"path":324,"seo":820,"stem":325,"__hash__":821},"docs\u002F13.faq\u002F04.troubleshooting.md",{"type":329,"value":330,"toc":802},"minimark",[331,335,339,344,347,385,396,400,403,434,441,445,465,469,504,508,515,566,571,582,595,599,636,640,647,699,703,755,762,766,769,773],[332,333,323],"h1",{"id":334},"fehlerbehebung",[336,337,338],"p",{},"Lösungen für die häufigsten Probleme -- wähle das passende Thema.",[340,341,343],"h2",{"id":342},"service-zeigt-offline-obwohl-er-erreichbar-ist","Service zeigt \"Offline\", obwohl er erreichbar ist",[336,345,346],{},"Der Service ist im Browser erreichbar, LIVCK zeigt ihn aber als Offline? Mögliche Ursachen:",[348,349,350,362,371,379],"ol",{},[351,352,353,357,358,361],"li",{},[354,355,356],"strong",{},"Bedingungen zu streng"," -- prüfe deine ",[359,360,69],"a",{"href":70},". Beispiel: \"Statuscode gleich 200\" wertet einen Redirect (301\u002F302) als Offline.",[351,363,364,367,368,370],{},[354,365,366],{},"Timeout zu niedrig"," -- braucht dein Service mal länger, bricht LIVCK die Verbindung ab. Erhöhe den Timeout in den ",[359,369,65],{"href":66},".",[351,372,373,376,377,370],{},[354,374,375],{},"Standort-Problem"," -- prüfe, von welchen Standorten der Fehler kommt. Eventuell blockiert eine Firewall bestimmte IPs. Siehe ",[359,378,73],{"href":74},[351,380,381,384],{},[354,382,383],{},"Ziel-Adresse prüfen"," -- stimmt die konfigurierte URL\u002FIP noch? Prüfe das Ziel unter \"Bearbeiten\".",[386,387,390],"callout",{"title":388,"type":389},"Tipp","tip",[336,391,392,393,395],{},"Auf der ",[359,394,77],{"href":78}," siehst du die letzten Check-Ergebnisse und den genauen Fehler.",[340,397,399],{"id":398},"ich-bekomme-zu-viele-fehlalarme","Ich bekomme zu viele Fehlalarme",[336,401,402],{},"So reduzierst du sie:",[348,404,405,413,419,425],{},[351,406,407,410,411,370],{},[354,408,409],{},"Wiederholungen aktivieren"," -- mindestens 1-2, damit ein einzelner Aussetzer nicht sofort alarmiert. Siehe ",[359,412,65],{"href":66},[351,414,415,418],{},[354,416,417],{},"Timeout erhöhen"," -- bei gelegentlich langsameren Antworten (z.B. von 5 auf 10 Sekunden).",[351,420,421,424],{},[354,422,423],{},"Mehrere Standorte nutzen"," -- die Mehrheitsregel löst erst aus, wenn die Mehrheit den Fehler bestätigt. Der effektivste Schutz.",[351,426,427,430,431,433],{},[354,428,429],{},"Bedingungen anpassen"," -- prüfe, ob deine ",[359,432,69],{"href":70}," realistisch sind. \"Antwortzeit unter 500ms\" schlägt bei Schwankungen schnell fehl.",[386,435,438],{"title":436,"type":437},"Empfehlung","info",[336,439,440],{},"2+ Standorte, Wiederholungen und realistische Bedingungen eliminieren die meisten Fehlalarme.",[340,442,444],{"id":443},"meine-statuspage-zeigt-nichts-an","Meine Statuspage zeigt nichts an",[348,446,447,453,459],{},[351,448,449,452],{},[354,450,451],{},"Komponenten hinzufügen"," -- eine Statuspage zeigt nur Services, die du als Komponenten hinzugefügt hast.",[351,454,455,458],{},[354,456,457],{},"Statuspage veröffentlicht?"," -- stelle sicher, dass sie veröffentlicht und aktiv ist.",[351,460,461,464],{},[354,462,463],{},"Incidents veröffentlicht?"," -- Entwurf-Incidents erscheinen nicht, nur veröffentlichte.",[340,466,468],{"id":467},"einladung-kommt-nicht-an","Einladung kommt nicht an",[348,470,471,477,492,498],{},[351,472,473,476],{},[354,474,475],{},"Spam-Ordner prüfen"," -- die Einladung kann im Spam-\u002FJunk-Ordner liegen.",[351,478,479,482,483,486,487,486,490,370],{},[354,480,481],{},"E-Mail-Adresse prüfen"," -- ausstehende Einladungen findest du unter ",[354,484,485],{},"Einstellungen"," > ",[354,488,489],{},"Team",[354,491,206],{},[351,493,494,497],{},[354,495,496],{},"Einladung erneut senden"," -- bestehende löschen und neue erstellen.",[351,499,500,503],{},[354,501,502],{},"Firmen-Mailfilter"," -- manche Mailsysteme blockieren unbekannte Absender. Bitte das IT-Team, LIVCK Cloud freizugeben.",[340,505,507],{"id":506},"ich-kann-keine-neuen-services-erstellen","Ich kann keine neuen Services erstellen",[336,509,510,511,514],{},"Ist die Schaltfläche grau oder erscheint eine Fehlermeldung, hast du wahrscheinlich das ",[354,512,513],{},"Service-Limit"," deines Plans erreicht.",[516,517,518,531],"table",{},[519,520,521],"thead",{},[522,523,524,528],"tr",{},[525,526,527],"th",{},"Plan",[525,529,530],{},"Max. Services",[532,533,534,543,551,558],"tbody",{},[522,535,536,540],{},[537,538,539],"td",{},"Free",[537,541,542],{},"20",[522,544,545,548],{},[537,546,547],{},"Solo",[537,549,550],{},"50",[522,552,553,555],{},[537,554,489],{},[537,556,557],{},"150",[522,559,560,563],{},[537,561,562],{},"Business",[537,564,565],{},"400",[336,567,568],{},[354,569,570],{},"Lösungen:",[572,573,574,577],"ul",{},[351,575,576],{},"Nicht mehr benötigte Services löschen",[351,578,579,580],{},"Auf einen höheren Plan upgraden: ",[359,581,223],{"href":224},[336,583,584,585,486,587,486,589,592,593,370],{},"Deine Auslastung siehst du unter ",[354,586,485],{},[354,588,214],{},[354,590,591],{},"Limits",". Mehr: ",[359,594,239],{"href":240},[340,596,598],{"id":597},"sms-werden-nicht-gesendet","SMS werden nicht gesendet",[348,600,601,618,624,630],{},[351,602,603,606,607,486,609,486,611,614,615,370],{},[354,604,605],{},"SMS-Guthaben prüfen"," -- evtl. aufgebraucht. Stand unter ",[354,608,485],{},[354,610,214],{},[354,612,613],{},"SMS-Guthaben",", bei Bedarf ",[359,616,617],{"href":236},"Credits nachkaufen",[351,619,620,623],{},[354,621,622],{},"Telefonnummer hinterlegt?"," -- gültige Nummer mit Ländervorwahl (z.B. +49) im Profil.",[351,625,626,629],{},[354,627,628],{},"SMS als Kanal aktiviert?"," -- in den Benachrichtigungseinstellungen für den betreffenden Service prüfen.",[351,631,632,635],{},[354,633,634],{},"Free-Plan?"," -- enthält keine SMS-Credits. SMS-Benachrichtigungen ab dem Solo-Plan.",[340,637,639],{"id":638},"api-anfrage-gibt-401-zurück","API-Anfrage gibt 401 zurück",[336,641,642,646],{},[643,644,645],"code",{},"401"," bedeutet, deine Anfrage ist nicht autorisiert. Prüfe:",[348,648,649,669,680,691],{},[351,650,651,654,655,658,659],{},[354,652,653],{},"Token korrekt?"," -- vollständigen Token im ",[643,656,657],{},"Authorization","-Header senden:",[660,661,666],"pre",{"className":662,"code":664,"language":665},[663],"language-text","Authorization: Bearer dein-vollständiger-token\n","text",[643,667,664],{"__ignoreMap":668},"",[351,670,671,674,675,486,677,679],{},[354,672,673],{},"Token widerrufen?"," -- unter ",[354,676,485],{},[354,678,280],{}," prüfen. Widerrufene Tokens funktionieren nicht mehr.",[351,681,682,685,686,688,689,370],{},[354,683,684],{},"Plan mit API-Zugang?"," -- erst ab dem ",[354,687,489],{},"-Plan. Siehe ",[359,690,219],{"href":220},[351,692,693,696,697,370],{},[354,694,695],{},"Berechtigungen ausreichend?"," -- der Token braucht die passenden Rechte für die Aktion. Mehr: ",[359,698,289],{"href":290},[340,700,702],{"id":701},"mein-custom-domain-funktioniert-nicht","Mein Custom Domain funktioniert nicht",[348,704,705,723,729,749],{},[351,706,707,710,711,714,715,718,719,722],{},[354,708,709],{},"CNAME-Eintrag prüfen"," -- deine Domain braucht einen CNAME auf ",[643,712,713],{},"edge.livck-status.com",". (Die ",[643,716,717],{},".eu","-Variante ist ein internes LIVCK-Backup und wird ",[354,720,721],{},"nicht"," von dir gesetzt.)",[351,724,725,728],{},[354,726,727],{},"DNS-Ausbreitung abwarten"," -- DNS-Änderungen können bis zu 48 Stunden dauern, meist geht es aber deutlich schneller (Minuten bis wenige Stunden).",[351,730,731,734,735,738,739,742,743,746,747,370],{},[354,732,733],{},"Kein A-Record statt CNAME"," -- nutze einen ",[354,736,737],{},"CNAME",", keinen A-Record. Für eine Apex-\u002FHauptdomain ohne Prefix einen ",[354,740,741],{},"ALIAS","- oder ",[354,744,745],{},"ANAME","-Eintrag (je nach Anbieter), ebenfalls auf ",[643,748,713],{},[351,750,751,754],{},[354,752,753],{},"HTTPS abwarten"," -- nach der DNS-Verifizierung erstellt LIVCK automatisch das SSL-Zertifikat. Bis deine Domain über HTTPS erreichbar ist, können ein paar Minuten vergehen.",[386,756,759],{"title":757,"type":758},"Proxy-Einstellungen","warning",[336,760,761],{},"Bei einem DNS-Dienst mit Proxy-Funktion (z.B. orangefarbener Wolken-Modus) deaktiviere den Proxy für den CNAME-Eintrag -- er muss auf \"Nur DNS\" stehen.",[340,763,765],{"id":764},"nichts-davon-hilft","Nichts davon hilft?",[336,767,768],{},"Steht dein Problem hier nicht oder helfen die Lösungen nicht, kontaktiere unseren Support. Wir helfen gerne weiter.",[340,770,772],{"id":771},"weiterführende-themen","Weiterführende Themen",[572,774,775,781,787,792,797],{},[351,776,777,780],{},[359,778,779],{"href":316},"Monitoring-Fragen"," -- Häufige Fragen zum Monitoring",[351,782,783,786],{},[359,784,785],{"href":320},"Abrechnungs-Fragen"," -- Häufige Fragen zur Abrechnung",[351,788,789,791],{},[359,790,311],{"href":312}," -- Allgemeine Fragen zu LIVCK Cloud",[351,793,794,796],{},[359,795,28],{"href":29}," -- Services erstellen und verwalten",[351,798,799,801],{},[359,800,289],{"href":290}," -- Tokens erstellen und verwalten",{"title":668,"searchDepth":803,"depth":803,"links":804},3,[805,807,808,809,810,811,812,813,814,815],{"id":342,"depth":806,"text":343},2,{"id":398,"depth":806,"text":399},{"id":443,"depth":806,"text":444},{"id":467,"depth":806,"text":468},{"id":506,"depth":806,"text":507},{"id":597,"depth":806,"text":598},{"id":638,"depth":806,"text":639},{"id":701,"depth":806,"text":702},{"id":764,"depth":806,"text":765},{"id":771,"depth":806,"text":772},"Lösungen für häufige Probleme mit LIVCK Cloud -- Services, Benachrichtigungen, API und mehr.","md",{},null,{"title":323,"description":816},"F6BzapBd8TZe8zHV6QuV2vcmPcrlN72PQk2JJCvBXyQ",1782020582470]