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Fällt ein Service aus, erkennt LIVCK das automatisch und erstellt einen Incident.",[341,342,344],"h2",{"id":343},"so-funktioniert-die-erkennung","So funktioniert die Erkennung",[337,346,347,348,352,353,356],{},"Ein Incident wird ",[349,350,351],"strong",{},"nicht"," beim ersten Fehler erstellt, sondern erst wenn die ",[349,354,355],{},"Mehrheit der Standorte"," den Fehler bestätigt. Das schützt vor Fehlalarmen, etwa bei einem kurzzeitigen Netzwerkproblem an einem einzelnen Standort.",[358,359,362],"callout",{"title":360,"type":361},"Mehrheits-Regel","tip",[337,363,364],{},"Bei drei konfigurierten Standorten müssen mindestens zwei den Fehler melden, bevor ein Incident entsteht. So werden vereinzelte Verbindungsprobleme herausgefiltert.",[337,366,367],{},"Ablauf:",[369,370,371,375,378,381],"ol",{},[372,373,374],"li",{},"Ein oder mehrere Standorte erkennen, dass dein Service nicht erreichbar ist",[372,376,377],{},"LIVCK wartet auf die Bestätigung durch die Mehrheit der Standorte",[372,379,380],{},"Ist sie erreicht, wird automatisch ein Incident mit passendem Schweregrad erstellt",[372,382,383],{},"Dein Team wird über die konfigurierten Kanäle benachrichtigt",[341,385,387],{"id":386},"automatische-incidents-erkennen","Automatische Incidents erkennen",[337,389,390,391,394],{},"Automatisch erstellte Incidents tragen in der Liste das Label ",[349,392,393],{},"\"Automatisch\"",".",[396,397,398,414],"table",{},[399,400,401],"thead",{},[402,403,404,408,411],"tr",{},[405,406,407],"th",{},"Merkmal",[405,409,410],{},"Automatischer Incident",[405,412,413],{},"Manueller Incident",[415,416,417,429,440,451],"tbody",{},[402,418,419,423,426],{},[420,421,422],"td",{},"Erstellt durch",[420,424,425],{},"LIVCK Erkennung",[420,427,428],{},"Teammitglied",[402,430,431,434,437],{},[420,432,433],{},"Kennzeichnung",[420,435,436],{},"Label \"Automatisch\"",[420,438,439],{},"Kein Label",[402,441,442,445,448],{},[420,443,444],{},"Betroffene Services",[420,446,447],{},"Automatisch zugewiesen",[420,449,450],{},"Manuell gewählt",[402,452,453,456,459],{},[420,454,455],{},"Bearbeitbar",[420,457,458],{},"Ja, vollständig",[420,460,458],{},[341,462,464],{"id":463},"automatische-auflösung","Automatische Auflösung",[337,466,467,468,394],{},"Ist dein Service wieder erreichbar und bestätigt die Mehrheit der Standorte eine erfolgreiche Prüfung, wird der Incident ",[349,469,470],{},"automatisch aufgelöst",[358,472,475],{"title":473,"type":474},"Manuelle Kontrolle bleibt erhalten","info",[337,476,477],{},"Auch bei automatischen Incidents kannst du jederzeit Status-Updates posten, den Schweregrad ändern oder manuell auflösen. Die Erkennung unterstützt dich -- sie ersetzt nicht deine Kontrolle.",[341,479,481],{"id":480},"automatische-incidents-bearbeiten","Automatische Incidents bearbeiten",[337,483,484],{},"Genau wie manuelle Incidents:",[486,487,488,494,500,505],"ul",{},[372,489,490,493],{},[349,491,492],{},"Status-Updates"," posten",[372,495,496,499],{},[349,497,498],{},"Schweregrad"," anpassen",[372,501,502,504],{},[349,503,444],{}," hinzufügen oder entfernen",[372,506,507,510],{},[349,508,509],{},"Auf der Statuspage"," veröffentlichen oder verbergen",[341,512,514],{"id":513},"zusammenspiel-mit-eskalationsrichtlinien","Zusammenspiel mit Eskalationsrichtlinien",[337,516,517],{},"Automatische Incidents lösen die Eskalationsrichtlinie des betroffenen Services aus:",[369,519,520,523,531,534],{},[372,521,522],{},"Incident wird automatisch erkannt und erstellt",[372,524,525,526,530],{},"Die zugewiesene ",[527,528,529],"a",{"href":132},"Eskalationsrichtlinie"," startet sofort",[372,532,533],{},"Dein Team wird Schritt für Schritt benachrichtigt",[372,535,536],{},"Ein Teammitglied kann die Eskalation bestätigen und übernehmen",[358,538,540],{"title":539,"type":361},"Empfehlung",[337,541,542],{},"Kombiniere die automatische Erkennung mit einer Eskalationsrichtlinie. So wird dein Team sofort benachrichtigt -- auch nachts oder am Wochenende.",[341,544,546],{"id":545},"schweregrad-bei-automatischen-incidents","Schweregrad bei automatischen Incidents",[337,548,549],{},"Der Schweregrad wird automatisch aus den Monitoring-Ergebnissen gesetzt:",[396,551,552,562],{},[399,553,554],{},[402,555,556,559],{},[405,557,558],{},"Service-Status",[405,560,561],{},"Incident-Schweregrad",[415,563,564,572],{},[402,565,566,569],{},[420,567,568],{},"Down (nicht erreichbar)",[420,570,571],{},"Kritisch",[402,573,574,577],{},[420,575,576],{},"Degraded (eingeschränkt)",[420,578,579],{},"Gering",[337,581,582],{},"Du kannst ihn jederzeit manuell anpassen.",[341,584,586],{"id":585},"häufige-fragen","Häufige Fragen",[337,588,589,592,593,595],{},[349,590,591],{},"Kann ich die automatische Erkennung deaktivieren?","\nJa, über die ",[527,594,118],{"href":119}," steuerst du, ob und wie automatische Incidents erstellt werden.",[337,597,598,601],{},[349,599,600],{},"Werden automatische Incidents auf meiner Statuspage angezeigt?","\nDas hängt von deinen Einstellungen ab -- du kannst festlegen, ob sie direkt veröffentlicht oder zunächst als Entwurf erstellt werden.",[337,603,604,607],{},[349,605,606],{},"Was passiert bei einem kurzen Ausfall von wenigen Sekunden?","\nDurch Mehrheits-Regel und Bestätigungsverfahren werden sehr kurze Aussetzer in der Regel nicht als Incident gemeldet.",[609,610],"hr",{},[341,612,614],{"id":613},"weiterführende-themen","Weiterführende Themen",[486,616,617,622,627,632],{},[372,618,619,621],{},[527,620,94],{"href":95}," -- Grundlagen zu Incidents und Schweregraden",[372,623,624,626],{},[527,625,131],{"href":132}," -- Automatische Benachrichtigungen konfigurieren",[372,628,629,631],{},[527,630,73],{"href":74}," -- Mehr zu den verschiedenen Prüf-Standorten",[372,633,634,636],{},[527,635,118],{"href":119}," -- Erkennungseinstellungen anpassen",{"title":638,"searchDepth":639,"depth":639,"links":640},"",3,[641,643,644,645,646,647,648,649],{"id":343,"depth":642,"text":344},2,{"id":386,"depth":642,"text":387},{"id":463,"depth":642,"text":464},{"id":480,"depth":642,"text":481},{"id":513,"depth":642,"text":514},{"id":545,"depth":642,"text":546},{"id":585,"depth":642,"text":586},{"id":613,"depth":642,"text":614},"Wie LIVCK Cloud Ausfälle automatisch erkennt und Incidents erstellt.","md",{},null,{"title":106,"description":650},"-Pj0LVXDvcmLpLQ2t8HisQSskWKtt23cqUBZRWFmPhQ",1782020582157]