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So erstellst du manuell einen Incident.",[340,341,343],"h2",{"id":342},"schritt-für-schritt","Schritt für Schritt",[345,346,347,355,361,403],"ol",{},[348,349,350,351],"li",{},"Klicke in der Seitenleiste auf ",[352,353,354],"strong",{},"\"Vorfälle\"",[348,356,357,358],{},"Klicke auf ",[352,359,360],{},"\"Vorfall erstellen\"",[348,362,363,364],{},"Fülle das Formular aus:\n",[365,366,367,373,379,385,391,397],"ul",{},[348,368,369,372],{},[352,370,371],{},"Titel",": Kurze, aussagekräftige Beschreibung (z.B. \"API-Antwortzeiten erhöht\")",[348,374,375,378],{},[352,376,377],{},"Schweregrad",": Gering, Erheblich oder Kritisch",[348,380,381,384],{},[352,382,383],{},"Status",": Untersuchung, Identifiziert, Überwachung oder Behoben",[348,386,387,390],{},[352,388,389],{},"Nachricht",": Beschreibe, was passiert und was du unternimmst",[348,392,393,396],{},[352,394,395],{},"Betroffene Services",": Wähle die betroffenen Services aus",[348,398,399,402],{},[352,400,401],{},"Abonnenten benachrichtigen",": Sollen Statuspage-Abonnenten informiert werden?",[348,404,357,405],{},[352,406,360],{},[408,409,412],"callout",{"title":410,"type":411},"Aus Vorlage erstellen","tip",[336,413,414,415,418],{},"Für häufige Szenarien kannst du ",[416,417,122],"a",{"href":123}," anlegen -- das spart wiederholtes Ausfüllen und sorgt für einheitliche Kommunikation.",[340,420,422],{"id":421},"veröffentlichen-oder-als-entwurf-speichern","Veröffentlichen oder als Entwurf speichern",[336,424,425],{},"Nicht jeder Incident muss sofort öffentlich sein:",[365,427,428,438],{},[348,429,430,433,434,437],{},[352,431,432],{},"Als Entwurf speichern",": Nur intern sichtbar, taucht nicht auf der ",[416,435,436],{"href":158},"Statuspage"," auf. Hilfreich, um die Situation erst intern zu klären.",[348,439,440,443],{},[352,441,442],{},"Veröffentlichen",": Der Incident und alle Updates erscheinen auf deiner Statuspage.",[336,445,446,447,450,451,454],{},"Du kannst den Status jederzeit wechseln: ",[352,448,449],{},"\"Veröffentlichen\""," macht einen Entwurf sichtbar, ",[352,452,453],{},"\"Als Entwurf setzen\""," verbirgt einen Incident wieder. Beliebig oft -- veröffentliche erst, wenn du bereit bist.",[340,456,458],{"id":457},"den-richtigen-schweregrad-wählen","Den richtigen Schweregrad wählen",[460,461,462,477],"table",{},[463,464,465],"thead",{},[466,467,468,471,474],"tr",{},[469,470,377],"th",{},[469,472,473],{},"Wann verwenden?",[469,475,476],{},"Beispiele",[478,479,480,494,507],"tbody",{},[466,481,482,488,491],{},[483,484,485],"td",{},[352,486,487],{},"Gering",[483,489,490],{},"Kleine Einschränkungen, der Service ist nutzbar",[483,492,493],{},"Leicht erhöhte Ladezeiten, einzelne Funktionen langsam",[466,495,496,501,504],{},[483,497,498],{},[352,499,500],{},"Erheblich",[483,502,503],{},"Deutliche Beeinträchtigung, wichtige Funktionen betroffen",[483,505,506],{},"Login nicht möglich, E-Mail-Versand verzögert, API-Fehler bei bestimmten Endpunkten",[466,508,509,514,517],{},[483,510,511],{},[352,512,513],{},"Kritisch",[483,515,516],{},"Komplettausfall, nichts funktioniert mehr",[483,518,519],{},"Website nicht erreichbar, alle API-Anfragen schlagen fehl, Datenverlust möglich",[408,521,523],{"title":522,"type":411},"Im Zweifel höher einstufen",[336,524,525],{},"Besser etwas höher einstufen und Entwarnung geben, als zu niedrig einordnen und Kunden überraschen. Transparenz schafft Vertrauen.",[340,527,529],{"id":528},"den-richtigen-status-wählen","Den richtigen Status wählen",[336,531,532,533,536],{},"Meist startest du mit ",[352,534,535],{},"Untersuchung"," und arbeitest dich durch die Stufen:",[460,538,539,548],{},[463,540,541],{},[466,542,543,545],{},[469,544,383],{},[469,546,547],{},"Wann wählen?",[478,549,550,559,569,579],{},[466,551,552,556],{},[483,553,554],{},[352,555,535],{},[483,557,558],{},"Es gibt ein Problem, aber die Ursache ist noch unklar",[466,560,561,566],{},[483,562,563],{},[352,564,565],{},"Identifiziert",[483,567,568],{},"Du hast die Ursache gefunden und weißt, was zu tun ist",[466,570,571,576],{},[483,572,573],{},[352,574,575],{},"Überwachung",[483,577,578],{},"Du hast eine Lösung angewendet und beobachtest, ob sie wirkt",[466,580,581,586],{},[483,582,583],{},[352,584,585],{},"Behoben",[483,587,588],{},"Das Problem ist gelöst und der Service funktioniert wieder",[336,590,591,592,595],{},"Jeder Statuswechsel erzeugt einen Timeline-Eintrag. Mit aktiviertem ",[352,593,594],{},"\"Abonnenten benachrichtigen\""," erhalten deine Statuspage-Abonnenten bei jedem Update eine Benachrichtigung.",[340,597,599],{"id":598},"betroffene-services-zuordnen","Betroffene Services zuordnen",[365,601,602,608,614],{},[348,603,604,607],{},[352,605,606],{},"Auswählen",": Jeder Service zeigt seinen aktuellen Monitoring-Status zur besseren Einschätzung",[348,609,610,613],{},[352,611,612],{},"Später anpassen",": Services lassen sich auch nach dem Erstellen hinzufügen oder entfernen",[348,615,616,619],{},[352,617,618],{},"Einzeln wiederherstellen",": Funktioniert ein Service wieder, markierst du ihn als \"Wiederhergestellt\", ohne den ganzen Incident zu schließen",[408,621,624],{"title":622,"type":623},"Auswirkung auf Statuspage","info",[336,625,626,627,629],{},"Bei einem veröffentlichten Incident werden die betroffenen Services auch auf deiner ",[416,628,436],{"href":158}," angezeigt. Kunden sehen sofort, welche Dienste betroffen sind.",[340,631,633],{"id":632},"tipps-für-gute-incident-kommunikation","Tipps für gute Incident-Kommunikation",[365,635,636,642,648,654],{},[348,637,638,641],{},[352,639,640],{},"Transparent und verständlich",": Schreibe für nicht-technische Leser. Statt \"Datenbankcluster-Failover verursacht erhöhte Latenz\" lieber \"Teile unserer Infrastruktur haben Probleme, was zu langsameren Ladezeiten führt.\"",[348,643,644,647],{},[352,645,646],{},"Zeiteinschätzungen geben",": Teile eine Schätzung, auch wenn sie ungenau ist -- \"Wir rechnen mit einer Lösung innerhalb der nächsten Stunde\" ist besser als Schweigen.",[348,649,650,653],{},[352,651,652],{},"Regelmäßig aktualisieren",": Auch ohne Neuigkeiten zeigt ein kurzes \"Wir arbeiten weiter an der Lösung\", dass du dran bist.",[348,655,656,659,660,663],{},[352,657,658],{},"Klar abschließen",": Erkläre bei der Auflösung kurz, was passiert ist. Bei größeren Incidents empfehlen wir ein ",[416,661,662],{"href":115},"Postmortem",".",[408,665,668],{"title":666,"type":667},"Stille ist das Schlimmste","warning",[336,669,670],{},"Nichts verunsichert Kunden mehr als Funkstille während einer Störung. Lieber ein kurzes \"keine Neuigkeiten\" als gar kein Update.",[340,672,674],{"id":673},"weiterführende-themen","Weiterführende Themen",[365,676,677,682,687,692,697],{},[348,678,679,681],{},[416,680,102],{"href":103}," -- Updates posten, kommentieren und auflösen",[348,683,684,686],{},[416,685,122],{"href":123}," -- Vorlagen für wiederkehrende Szenarien",[348,688,689,691],{},[416,690,94],{"href":95}," -- Schweregrade und Status-Verlauf im Überblick",[348,693,694,696],{},[416,695,114],{"href":115}," -- Nach dem Incident: Ursachen dokumentieren",[348,698,699,701],{},[416,700,152],{"href":158}," -- Incidents auf deiner Statuspage veröffentlichen",{"title":703,"searchDepth":704,"depth":704,"links":705},"",3,[706,708,709,710,711,712,713],{"id":342,"depth":707,"text":343},2,{"id":421,"depth":707,"text":422},{"id":457,"depth":707,"text":458},{"id":528,"depth":707,"text":529},{"id":598,"depth":707,"text":599},{"id":632,"depth":707,"text":633},{"id":673,"depth":707,"text":674},"Erstelle manuell einen Incident und informiere deine Kunden über Störungen.","md",{},null,{"title":98,"description":714},"eUJGAqNALju7lHiR-eIvKX3JjYlLJTIPIjYqLUR3iE4",1782020582108]