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LIVCK Cloud verfolgt Vorfälle von der Erkennung bis zur Lösung und kommuniziert sie transparent an deine Kunden.",[345,346,348],"h2",{"id":347},"was-ist-ein-incident","Was ist ein Incident?",[336,350,351],{},"Ein Incident dokumentiert eine unerwartete Beeinträchtigung -- etwa einen Website-Ausfall, langsame API-Antworten oder einen nicht erreichbaren Server. Er bietet dir:",[353,354,355,362,368,378],"ul",{},[356,357,358,361],"li",{},[340,359,360],{},"Zentrale Dokumentation",": Alles zu einer Störung an einem Ort",[356,363,364,367],{},[340,365,366],{},"Status-Verlauf",": Jede Veränderung wird in der Timeline protokolliert",[356,369,370,373,374],{},[340,371,372],{},"Transparente Kommunikation",": Veröffentliche Incidents auf deiner ",[375,376,377],"a",{"href":158},"Statuspage",[356,379,380,383,384,386],{},[340,381,382],{},"Team-Zusammenarbeit",": ",[375,385,110],{"href":111}," für die Abstimmung im Team",[345,388,390],{"id":389},"schweregrade","Schweregrade",[336,392,393],{},"Jeder Incident hat einen Schweregrad, der die Auswirkung beschreibt:",[395,396,397,413],"table",{},[398,399,400],"thead",{},[401,402,403,407,410],"tr",{},[404,405,406],"th",{},"Schweregrad",[404,408,409],{},"Bedeutung",[404,411,412],{},"Beispiel",[414,415,416,430,443],"tbody",{},[401,417,418,424,427],{},[419,420,421],"td",{},[340,422,423],{},"Gering",[419,425,426],{},"Kleine Einschränkung, der Service ist grundsätzlich verfügbar",[419,428,429],{},"Einzelne Seiten laden langsamer als gewöhnlich",[401,431,432,437,440],{},[419,433,434],{},[340,435,436],{},"Erheblich",[419,438,439],{},"Deutliche Beeinträchtigung, Teile des Services sind betroffen",[419,441,442],{},"Login-Funktion nicht verfügbar, API liefert Fehler",[401,444,445,450,453],{},[419,446,447],{},[340,448,449],{},"Kritisch",[419,451,452],{},"Komplettausfall oder schwerwiegende Störung",[419,454,455],{},"Website komplett nicht erreichbar",[457,458,461],"callout",{"title":459,"type":460},"Den richtigen Schweregrad wählen","tip",[336,462,463],{},"Frage dich: \"Wie stark sind meine Kunden betroffen?\" -- Können sie den Service noch nutzen (Gering), ist ein wichtiger Teil eingeschränkt (Erheblich), oder geht gar nichts mehr (Kritisch)?",[345,465,366],{"id":466},"status-verlauf",[336,468,469],{},"Jeder Incident durchläuft einen definierten Status-Verlauf:",[395,471,472,481],{},[398,473,474],{},[401,475,476,479],{},[404,477,478],{},"Status",[404,480,409],{},[414,482,483,493,503,513],{},[401,484,485,490],{},[419,486,487],{},[340,488,489],{},"Untersuchung",[419,491,492],{},"Das Problem wurde erkannt, die Ursache wird gesucht",[401,494,495,500],{},[419,496,497],{},[340,498,499],{},"Identifiziert",[419,501,502],{},"Die Ursache ist bekannt, eine Lösung wird vorbereitet",[401,504,505,510],{},[419,506,507],{},[340,508,509],{},"Überwachung",[419,511,512],{},"Ein Fix wurde angewendet, das Ergebnis wird beobachtet",[401,514,515,520],{},[419,516,517],{},[340,518,519],{},"Behoben",[419,521,522],{},"Das Problem ist gelöst, der Service läuft wieder normal",[457,524,527],{"title":525,"type":526},"Typischer Ablauf","info",[336,528,529,530,532,533,535,536,538,539,541],{},"Die meisten Incidents starten mit ",[340,531,489],{}," und werden schrittweise auf ",[340,534,499],{},", ",[340,537,509],{}," und ",[340,540,519],{}," gesetzt. Jeder Statuswechsel kann an deine Kunden kommuniziert werden.",[345,543,545],{"id":544},"manuell-vs-automatisch-erstellt","Manuell vs. Automatisch erstellt",[336,547,548],{},"Ein Incident entsteht auf zwei Wegen:",[336,550,551,554,555],{},[340,552,553],{},"Manuell"," -- Du erstellst ihn selbst, etwa bei von Kunden gemeldeten Problemen, Performance-Einbußen oder zur Vorab-Kommunikation bekannter Störungen. ",[375,556,557],{"href":99},"So erstellst du einen Incident manuell",[336,559,560,563,564],{},[340,561,562],{},"Automatisch"," -- LIVCK erstellt einen Incident, sobald die Mehrheit der Monitoring-Standorte einen Fehler bestätigt. Diese Incidents tragen ein \"Automatisch\"-Tag. ",[375,565,566],{"href":107},"Mehr zur automatischen Erkennung",[345,568,570],{"id":569},"was-du-mit-incidents-tun-kannst","Was du mit Incidents tun kannst",[353,572,573,579,589,597,603],{},[356,574,575,578],{},[340,576,577],{},"Erstellen und veröffentlichen"," -- Manuell oder automatisch, als Entwurf oder direkt auf der Statuspage",[356,580,581,584,585,588],{},[340,582,583],{},"Status-Updates posten"," -- Halte Kunden über den Fortschritt auf dem Laufenden (",[375,586,587],{"href":103},"Timeline",")",[356,590,591,593,594,588],{},[340,592,110],{}," -- Koordiniere dich im Team, ohne dass Kunden es sehen (",[375,595,596],{"href":111},"Kommentare",[356,598,599,602],{},[340,600,601],{},"Betroffene Services zuordnen"," -- Verknüpfe einen oder mehrere Services",[356,604,605,608,609,588],{},[340,606,607],{},"Postmortem schreiben"," -- Dokumentiere Ursache und Maßnahmen (",[375,610,114],{"href":115},[345,612,614],{"id":613},"incidents-vs-wartungen","Incidents vs. Wartungen",[395,616,617,628],{},[398,618,619],{},[401,620,621,623,625],{},[404,622],{},[404,624,342],{},[404,626,627],{},"Wartung",[414,629,630,643,656,668],{},[401,631,632,637,640],{},[419,633,634],{},[340,635,636],{},"Art",[419,638,639],{},"Ungeplante Störung",[419,641,642],{},"Geplante Arbeiten",[401,644,645,650,653],{},[419,646,647],{},[340,648,649],{},"Wann erstellt?",[419,651,652],{},"Wenn etwas schiefgeht",[419,654,655],{},"Im Voraus, für geplante Arbeiten",[401,657,658,662,665],{},[419,659,660],{},[340,661,377],{},[419,663,664],{},"Zeigt aktive Störung an",[419,666,667],{},"Zeigt geplante Wartung an",[401,669,670,675,678],{},[419,671,672],{},[340,673,674],{},"Automatisch erkannt?",[419,676,677],{},"Ja, möglich",[419,679,680],{},"Nein, immer manuell",[457,682,684],{"title":683,"type":460},"Kurz gesagt",[336,685,686,688,689,691],{},[340,687,89],{}," = Etwas ist kaputt, wir arbeiten daran. ",[340,690,139],{}," = Wir machen geplant etwas, kurze Unterbrechung möglich.",[345,693,695],{"id":694},"weiterführende-themen","Weiterführende Themen",[353,697,698,703,708,713,718,723],{},[356,699,700,702],{},[375,701,98],{"href":99}," -- Schritt für Schritt einen Vorfall anlegen",[356,704,705,707],{},[375,706,102],{"href":103}," -- Updates posten, kommentieren und auflösen",[356,709,710,712],{},[375,711,106],{"href":107}," -- Wie LIVCK Ausfälle selbst erkennt",[356,714,715,717],{},[375,716,114],{"href":115}," -- Nach dem Incident: Ursachen dokumentieren",[356,719,720,722],{},[375,721,118],{"href":119}," -- Erkennung und Benachrichtigungen konfigurieren",[356,724,725,727],{},[375,726,122],{"href":123}," -- Wiederkehrende Incidents schneller erstellen",{"title":729,"searchDepth":730,"depth":730,"links":731},"",3,[732,734,735,736,737,738,739],{"id":347,"depth":733,"text":348},2,{"id":389,"depth":733,"text":390},{"id":466,"depth":733,"text":366},{"id":544,"depth":733,"text":545},{"id":569,"depth":733,"text":570},{"id":613,"depth":733,"text":614},{"id":694,"depth":733,"text":695},"Was sind Incidents, wie funktionieren Schweregrade und Status-Verläufe?","md",{},null,{"title":94,"description":740},"ipyfAzun-GKGjXDoMzyqchb_ZZ5q9Wb2kn334tlJHrE",1782020581654]